# Fix: stuck in Wi-Fi setup Honeywell T6 installation on Samsung

**Date:** 2019-12-07  
**Author:** Kees C. Bakker  
**Categories:** Tips  
**Original:** https://keestalkstech.com/fix-stuck-in-wi-fi-setup-honeywell-t6-installation-on-samsung/

![Fix: stuck in Wi-Fi setup Honeywell T6 installation on Samsung](https://keestalkstech.com/wp-content/uploads/2019/12/Honeywell-Lyric-T6.jpg)

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Today I helped my neighbour to set up her new Honeywell T6 thermostat on a 2.4GHz Wi-Fi. It did not go well...

## Getting stuck...

After the physical installation we got stuck in the app setup:

We tried it with 2 different Android phones: a **Samsung A50** and a **Samsung Galaxy S10E**. But with both phones we got totally stuck. But I noticed something on the T6; if I pressed cancel (the cross icon) on the T6, a Wi-Fi connection was active - the Wi-Fi icon stopped blinking. A network scan confirmed the presence of the T6 in the network... so the problem could not be the T6, nor the network... but had to be... Samsung?

## Try a different phone?

I tried it with a OnePlus 5 phone... and bingo everything worked.

## Twitter

Reached out to Honeywell; they'll hopefully fix it:

https://twitter.com/Honeywell_Home/status/1203709663302344704

https://twitter.com/Honeywell_Home/status/1203723440823455744

## Final thoughts

So, I guess the answer is: complete the setup on a non-Samsung phone and then log in to the Honeywell Home app on the Samsung phone. Your T6 will show up there.

![](https://keestalkstech.com/wp-content/uploads/2019/12/HoneyWell.gif)
*Finally, a Honeywell T6 that works!*